Terms of Service

Last updated: 2026-09-15

Who we are

This site and the Stapilo platform are operated by Levan Bakhia, Akhmeteli st 10a, Tbilisi, Georgia ("Stapilo", "we"). These terms are the agreement between you and us when you use this site or have an account on the platform.

Your account

An account belongs to the person who signed up. Your business on Stapilo belongs to the person who created it, who can invite team members. Keep your sign-in details to yourself; you are responsible for what is done with your account.

Plans and payment

You can use the free plan without paying. Paid plans are monthly subscriptions paid by card. The price, and what the plan includes, are shown before you pay. A paid plan renews automatically each month, and the card you paid with is charged again, until you cancel.

Any taxes that apply are shown at checkout, before you pay.

Cancelling

You can cancel a subscription at any time and it stops at the end of the period you have already paid for — you keep access until then, and we do not charge again. Cancelling does not by itself refund the period you are in. Refunds follow our Payment and Refund Policy.

If a renewal payment fails, we try the card again. If it still fails, or when a cancelled plan's paid period ends, your business moves to the free plan: features the free plan does not include are locked, and nothing you have is deleted. Where you have more than the free plan allows, what you already have stays, and adding more is refused as described under Plan limits.

Plan limits

Each plan includes set amounts — for example how many contacts you can keep, how many emails you can send each month, and how much storage you can use. The amounts are listed with the plan.

• When you reach a limit, the action that would go past it is refused — adding the contact, sending the email, uploading the file — until you make room or move to a plan that includes more.
• Reaching a limit does not delete anything you already have, and we do not charge you for going over it.
• Monthly amounts start again on the first day of each calendar month.

Your content, and your customers' data

What you create or upload — pages, videos, courses, messages, forms — stays yours. You give us permission to store it, process it and show it to the people you choose, only so the platform can do what you use it for.

When you use the platform to collect information from your own customers, attendees or contacts, you decide what is collected and why. For that information you are the data controller, and we process it on your behalf and on your instructions, to provide the service to you. It is your responsibility to have a lawful basis for collecting it and to tell those people how their information is used.

To run the platform we use other companies that process data for us: Postmark (email), Cloudflare (DNS and file storage), Bunny (video), Hetzner (servers) and Sentry (error reports), together with the SMS and payment providers you choose to connect.

A data processing agreement is available to any business that asks for one — email stapilo@stapilo.com.

How webinar video is delivered

A recorded webinar's video may be delivered peer to peer. The video is cut into short encrypted pieces, and viewers' browsers pass those pieces to each other while they watch, with anything a viewer cannot get from other viewers coming from our storage. The keys that unlock the pieces are only issued during the session's scheduled time.

Because viewers' browsers connect to each other, a viewer's IP address can be visible to other viewers of the same session. A device that cannot take part is given a standard copy of the video instead, and a viewer can switch to it.

If you run webinars for your own attendees, tell them about this in your own privacy information.

Using the platform fairly

Do not use the platform to break the law, to send messages people did not agree to receive, to upload material you do not have the right to use, to try to reach other people's accounts or data, or to interfere with the platform working for everyone else.

If you break these terms, we tell you first and may suspend your account if it is not put right. Serious abuse, illegal use, or anything that puts other people or the platform at risk can be suspended straight away. If a suspension is not resolved, we may close the account.

Our content

The material on this site belongs to us or to the people we licensed it from. You may use it for your own purposes as a customer, but not republish, resell or redistribute it.

Limits

We work to keep the platform available and accurate, but we cannot promise it will never be interrupted or contain a mistake. Nothing here limits any right you have that cannot legally be limited.

Our total liability to you is limited to what you paid us in the 12 months before the claim, or 100 USD, whichever is greater, except where the law does not allow that limit.

Changes to these terms

We may update these terms. The date at the top shows when they last changed. If you are on a paid plan, we email you 30 days before a change that affects you takes effect.

Governing law

These terms are governed by the laws of Georgia. If you have a dispute with us, first email stapilo@stapilo.com so we can try to settle it. If that does not settle it, the dispute is heard by the courts of Tbilisi, Georgia, in English or Georgian.

Contact

If you have a question about these terms, email stapilo@stapilo.com.