Payment and Refund Policy

Last updated: 2026-09-11

Who we are

This site is operated by Stapilo. We decide what personal data is collected here and why, which makes us the data controller for it.

What you are buying

Most of what we sell is access to digital content — a course, a recording, a place at an event, or a membership. The price, what is included and how long access lasts are shown on the product before you pay, and that description is what you are buying.

How to ask for a refund

Email [email protected] from the address you bought with and tell us what you bought. You do not need to explain yourself. We will reply, and if a refund is due we will send it back to the same card or account you paid from — we cannot send it anywhere else.

Digital content you have already opened

Where a purchase gives immediate access, opening it is how the thing is delivered. If you have already worked through a substantial part of it, tell us anyway — we would rather hear that it was not what you expected than have you write it off.

Cancelling a subscription

You can cancel a subscription at any time and it stops at the end of the period you have already paid for — you keep access until then, and we do not charge again. Cancelling does not by itself refund the period you are in.

How long a refund takes

Once we approve a refund we send it straight away. How quickly it appears is then up to your bank rather than us — usually a few working days, sometimes longer for an international card.

Rights you have anyway

Nothing in this policy takes away a right you have under the consumer law where you live.